![]() These won’t receive any credit and can’t be returned. Do not send in devices with damaged or swollen batteries.Once you send in your phone, you can't cancel the trade-in process.If you don't want to continue with your trade-in, throw the trade-in kit away.To find UPS dropoff locations near you, go to ups.com/dropoff. Pack your phone in the prepaid trade-in kit.Erase any downloaded SIMs or remove any SIM and memory cards.Learn how to reset other Android phones to factory settings.Learn how to reset your iPhone to factory settings.Learn how to reset your Pixel phone to factory settings.Do not reset through the Recovery menu or by using your phone’s buttons. Learn how to disable Samsung Lock for Samsung devices.Learn how to turn off Find My for iPhone.Learn how to turn off phone protection for Android.Remove activation locks from the phone.Transfer data from your old phone to your new one.To ship your trade-in phone, use the prepaid trade-in kit sent to you and follow the detailed instructions included in the kit. Prepare your trade-in phone for maximum value Address changes are limited to one additional request per order. Trade-in kits are shipped within 3 days from updating your address. If you use the wrong address for the trade-in request or you need another trade-in kit sent to you, contact our support team. Trade-in requests are limited to one address change per order.The current market value is determined by the trade-in terms and conditions. However, if your device is shipped more than 30 days after your new device was delivered, its assessed value may decrease based on changes to its market value. You can send your trade-in device at any time. ![]()
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